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Shipping

We are very happy to offer free shipping on all orders.  This removes the "hidden" costs that only show up at checkout and removes the hassle of having to go partway through the checkout process to see your true total.  Shipping may be sourced through USPS or UPS depending on the package and destination.  Shipping is assumed to be ground/economy shipping with no guaranteed delivery date.  Delivery dates will vary with carrier and destination.  We will endeavor to produce, package, and ship all orders within 2 business days.  If you require expedited shipping, please contact us before making your order. This offer applies to addresses in the 50 United States and DC. 

 

Buy 2 Get 1 Free

We are currently offering this promotion on all items.  There is no limit on the number of deals that can be purchased together.  Items of different types, sizes, and prices can be freely mixed in the sale.  The lowest-price items will be free when enough qualifying items are purchased.  This will be handled automatically in the cart, with the discount applied to the total.   There is no coupon code to enter or other steps to take. 

 

Pricing

The pricing for each art piece that accompanies the thumbnail in the exhibit gallery views represents the least expensive option for that piece.  On the specific catalog page for that piece, the various options for size, finish, and production method are listed.  The item cannot be added to the cart until a selection is made.  When an option is selected using the appropriate radio button, the preview image and the price will reflect the chosen option.  Since the choices are mutually exclusive, in order to purchase multiples of the same art piece, it is neccessary to add one option to the cart. and then to return to the catalog page and select a different option.  Changing the quantity in the cart is also possible, but as each option has a unique item code, this will result in ordering identical items with the same size, finish, and production method.

 

Tax

As we are located in Jacksonville Florida, we must charge state sales tax on deliveries to Florida customers.

 

Sizes 

All listed sizes are in inches.  In the case of posters and photographic gloss, the size represents the entire print which is printed "full bleed" with no white border.  For canvas wraps, the size represents the outer dimensions of the frame and therefore the front face.  The printed area is actually larger because the image (in the case of gallery wraps) or a printed border (in the case of museum wraps) carry around to the sides of the frame.

 

Art Variability

Our art is produced for sale using professional grade equipment.  We take the greatest care to ensure that the finished product is of excellent quality. Our art is produced in an on-demand fashion rather than in a large-batch factory setting.  Canvas Wraps are hand-assembled on wooden stretcher frames.  Some minor variation in frame construction, material, media, or other attributes of art pieces is normal and expected.  Because of differences in equipment, media, inks, and other conditions between digital proofing and production operations, a reasonable variation in color between the digital proofs viewable online and the completed job is to be expected.  The digital color proof should be considered a reasonable likeness of the final printed product.  However, variation in computer hardware and software, monitor or display type, and driver settings make guaranteeing exact color matching between what you may see on your screen and the final product virtually impossible.  Additionally, digital proofs shown in item listings are to be considered approximations only of the final product since  every possible size and shape available for sale have not been individually photographed.  Although the subject of the image will be the same, the exact point at which an image is cropped or wrapped may differ from the digital proof.  The same image is often available in several different aspect ratios, for example, and we will crop and scale the image rather than stretching or distorting it.  This means that the digital proof may not precisely match the finished product. Because of all of the above, when minor variations in print or construction occur, it is considered to be both expected and acceptable.

 

Return Policies

Our goal at Artful Underground is to do our best to ensure that every customer gets the value they expect from the products they purchase from us. However, there may be an occasion when the product is not as expected. Whether the cause is human error, a product defect, or damages incurred while shipping, we aim to correct any shortcomings in the most fair and expedient means possible. The following is our general policy for returns. We also know that there may be times when circumstances exceed printed policies. If this is the case, we encourage customers to contact us so that we may take those circumstances into consideration to best resolve the issue.

  • Any product may be returned for a full refund up to 30 days from the date of purchase.  The customer is responsible for paying return shipping and may use the original packaging or similar and adequately protective packaging as determined by their chosen carrier. The customer must contact Artful Underground for an RA (return authorization) number. Once the returned product is received, undamaged, by Artful Underground, the refund will be issued. Returns are handled through the sister company of Artful Underground, Dorado Graphix LLC (This email address is being protected from spambots. You need JavaScript enabled to view it. or (904)751-4500)

 

  • Any product shipped in error must be reported to Artful Underground within 14 days from the date of purchase. Once the error is verified, we will take the appropriate action to rectify the problem. All merchandise shipped in error must be returned in its original packaging. The customer will not incur any additional shipping charges for replacement or the returned product. Claims are handled through the sister company of Artful Underground, Dorado Graphix LLC (This email address is being protected from spambots. You need JavaScript enabled to view it. or (904)751-4500)

 

  • Products that are damaged in shipping may be replaced at no charge to the customer providing proper documentation is included with the claim. This might include annotations to the delivery notification from the carrier,  pictures of the damaged product and packaging, or other documentation that would help substantiate the claim. Damages must be reported to Artful Underground within the first 3 days of receipt of the product to qualify for refund or replacement. Claims are handled through the sister company of Artful Underground, Dorado Graphix LLC (This email address is being protected from spambots. You need JavaScript enabled to view it. or (904)751-4500)

 

  • Products that are defective may be replaced at no charge to the customer providing proper documentation is included with the claim. This would include a description and pictures of the manufacturing defect. Defects must be reported to Artful Underground within the first 7 days of receipt of the product to qualify for refund or replacement. Claims are handled through the sister company of Artful Underground, Dorado Graphix LLC (This email address is being protected from spambots. You need JavaScript enabled to view it. or (904)751-4500)

 

Copyright

Original artwork is noted as copyright Artful Underground in its individual catalog entry.  Some images may be licensed or used with permission of the creators or rightsholders.  This will also be noted in the individual catalog entry.  All other works are believed to be in the public domain due to original intent and dedication or by expiration of copyright, or to be free-to-use, royalty free, licensed under Creative Commons Zero, or otherwise not subject to IP restrictions which would ban their commercial reproduction or require permission, attribution, or payment for use.  We have done our due diligence in verifying that all images on the site are appropriately and legally obtained and represented.  It is not our intent to deny creators or rightsholders of anything due them.  Consequently, we will immediately remove any artwork from our site that is shown to violate a copyright, or add an attribution to a creator if such is requested or required.

 

Our sister company, Dorado Graphix sells, services, and

trains on all of the equipment used to produce the art sold

at Artful Underground